Travelling through our airport leaves you with great experience in your memory. The well trained employees at the passengers’ handling service give their best to make you feel a valuable customer.
Please find below List of Prohibited Items regarding passenger rights for prohibited items.
Lists of prohibited articles
Prishtina International Airport ‘Adem Jashari’ currently has 17 check-in counters.
All flights require at least 2 hours of check-in procedures prior to departure. Check-in closes approximately 40 minutes before departure. The check-in procedures are done very fast thankful to dedicated staff members and modern equipments the airport possesses. Every passenger is checked-in within less than 3 minutes.
Restriction of liquids in carry on baggage
Beginning on November 6, 2006, new security screening rules are being applied in the European Union (plus Norway, Iceland, Liechtenstein and Switzerland). Among other things, they restrict the quantity of liquids you may carry in your hand baggage. The new rules apply to all flights within the EU, both domestic and international. Checked baggage is not affected by the new restrictions. Transportation of any non-permitted objects in your cabin luggage is prohibited. Liquid items are only allowed when packed in containers with capacity of 100 ml/100 grams or less and placed in one clear closed and re-seeable plastic bag no larger than 1 liter capacity. The contents of the plastic bag must fit comfortably and the bag must be sealed. Each passenger may carry only one such bag of liquids. The bag must be presented for examination. Pictures of dangerous objects are displayed at every check-in counter.
Please note 'Liquids' include:
All drinks, including water, soup, syrups, Creams, lotions, oils, perfumes, lip gloss or lip balms, mascara etc.
Sprays and pressurized containers including shaving foam and spray deodorants, Pastes, including toothpastes, gels, including hair and shower gel and any other solutions and items of similar consistency.
The following restrictions apply to the quantity of liquids:
Liquids may only be carried in containers no greater than 100ml.
You may carry:
Medicines, baby food and liquid included in a special diet you need during the flight.You may carry as much baby food and special diet food as you need during your journey by air. Essential medicines for the period of the trip are permitted only if passengers posses with them the supporting documentation from a relevant qualified medical professional. This also includes liquids that are used for medical purposes, such as blood products and rinsing fluids. You may take on board liquid items of any size that are purchased after the security check in the departure lounge. Most duty free or similar purchases will be given to you in a special sealed bag - do not open this bag until you have reached your final destination. You should also retain your proof of purchase throughout your journey as you may be required to show it at a transfer point.
Passengers require passports as identification to check-in, clear security and to board an aircraft.
In order to experience a smooth flight and providing the most appropriate service to the disabled passengers and passengers with reduced mobility, it is very important that already when booking the flight the airline get the information regarding the special assistance or special need of the passenger both during the flight as well as in the airports to be visited. At Prishtina International Airport the airport air stairs are in use. If you are unable to walk up and down these steps to and from the aircraft you must inform in advance the check-in agent during your check-in. In any circumstances we will make all reasonable efforts to assist you. Wheelchair passengers should inform the check-in agents for their disability of walking or walking the steps of the aircraft in order to assist them properly. The parents or guardians of children of 5 -12 year olds travelling alone should fill out the appropriate form to provide unaccompanied minor service which is available from the airline.
Footwear may need to be removed. Avoid wearing metal items that may trigger metal detector alarms (e.g. belts, buttons, body piercings and steel toe shoes). All carry-on items will need to be placed in a tray for screening; please remove jackets as you approach the front of the screening line. Have laptops, cameras and other devices out of luggage ready for inspection.
Security: Do never leave your baggage unaccompanied. Unaccompanied baggage and packages are subject to seizure by airport police.
If you find any difficulties in finding the related information for your check-in procedures please contact the Check-in team leaders at:
Tel: +381(0) 38 501 502 1362
Lost & Found
If your baggage has been delayed or lost during your flight, you need to inform our Lost & Found Service as soon as possible. Our L&F agent will assist you in completing a lost baggage report describing the model, make and color of your baggage. You will be asked for your flight ticket and baggage tag receipt. After you report your lost baggage, the Lost & Found Service will immediately process your report and begin to trace your lost baggage. You will be contacted as soon as your baggage has been located and turned back at Prishtina International Airport ‘Adem Jashari’
If you find any difficulties in finding the related information for your Lost &Found baggage procedures please contact the Lost and Found at:
Tel: +381(0) 38 501 502 1270
+381(0) 38 501 502 1271
Prishtina International Airport ‘Adem Jashari’ for its customers that fly with business class with different companies provides special service within business lounge, which commenced with functioning during year 2008. Here, customer can find all types of food, beverages, local and international written media, TV’s, computers and wireless internet.
VIP Customer Service
The airport brings the new product for all customers who wish to use it. This product includes parking lot, special check-in counters, use of business lounge, and special escort to the aircraft.
If you find any difficulties in finding the related information for your VIP Customer Service procedures please contact the coordination unit at:
Tel: +381(0) 38 501 502 3301