Read Before the Flight


Check-in procedures

Check-in counter is opened 2 hours prior to flight. Depending to the airlines rules the check-in counters usually close 40 minutes before the departure.


Allowed Items

You may carry:

Medicines, baby food and liquid included in a special diet you need during the flight. You may carry as much baby food and special diet food as you need during your journey by air. Essential medicines for the period of the trip are permitted only if passengers posses with them the supporting documentation from a relevant qualified medical professional. This also includes liquids that are used for medical purposes, such as blood products and rinsing fluids. You may take on board liquid items of any size that are purchased after the security check in the departure lounge. Most duty free or similar purchases will be given to you in a special sealed bag - do not open this bag until you have reached your destination. You should also retain your proof of purchase throughout your journey as you may be required to show it at a transfer point.


Passenger Rights

Dear customer,
If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004.The airline which carries out the irregular flight is responsible for granting you these rights.


Scope

The Regulation applies:
To passengers departing from an EU airport or departing from an airport outside the EU when carried by an EU carrier,  Only if you have a confirmed reservation on the flight concerned,  Only if you (except in case of cancellation) present yourself in time for check- in or, if no time is indicated, at least 45 minutes before the published departure time,  Only if you travel on a ticket bought at a fare available to the public.


Delay, Denied boarding and Cancellation

Delay

In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3500 km, by 3 hours for flights between 1500 km and 3500 km as well as intra- Community flights of more than1500 km, and by 2 hours for flights of up to 1500 km.

When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. This includes: meals and refreshments in a reasonable relation to the waiting time, if necessary hotel accommodation and the possibility of making two telephone calls, fax or e-mail messages. Care for passengers while waiting may be declined if the provision of the care would itself cause further delay.

In case of more than 5 hours you are entitled to a  refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure.

Denied boarding

If in case of overbooking you are denied boarding involuntarily on a flight for which you hold a reservation, you are entitled to care and compensation without delay and to a refund as laid out in the previous section on ’delays’.  In addition you are entitled to re-routing, under comparable conditions, to your final destination at the earliest opportunity. Subject to availability of seats, you may instead choose to re-route to your final destination at a later date of your convenience, in which case you will have to bear the cost of food, accommodation and transfers yourself.

If you are voluntarily denied boarding due to overbooking, you are entitled to a refund as laid out in the previous section on ’delays’ and to compensation without delay. The compensation shall be paid in cash, cheque or via bank transfer or with your agreement in form of vouchers. The amount of compensation depends on the distance of the scheduled flight or the alternative flight proposed to you. Compensation amount to:

  • 250 € for flights up to 1500 km
  • 400 € for flights between 1500 km and 3500 and intra-Community flights of more than 1500 km,
  • 600 € for flights of more than 3500 km if you are offered an alternative flight, the scheduled arrival time of which does not exceed 2 hours in respect of flights up to 1500 km, 3 hours in respect of flights between 1500k m and 3500 km as well as intra-Community flights of more than 1500 km, and 4 hours in respect of all other flights, the above, mentioned compensation amounts can be reduced by 50%, i.e.125 €, 200 € and 300 €.These rights are not granted if you have been denied boarding on reasonable grounds, such as for reasons of health, general or operational security, or inadequate travel documentation.

Cancellation

If the flight, for which you hold a valid reservation, is cancelled, you are entitled to re-routing, care, a refund and compensation as laid out here above. You are not entitled to receive compensation if the cancellation is attributed to extraordinary circumstances which could not have been avoided, even if all reasonable measures had been taken. Examples include bad weather conditions, political instability, strikes, security, risks, or unexpected flight safety shortcomings. Equally, there is no right to compensation when the passenger has been informed of the cancellation:

At least 14 days before the scheduled time of departure.

Between 14 and 7 days before the scheduled time of departure and the alternative flight departs no more than 2 hours before the originally scheduled time of departure and reaches the final destination less than 4 hours after the scheduled time of arrival

Less than 7 days before scheduled time of departure and the alternative flight departs no more than 1 hour before the originally scheduled time of departure and reaches its final destination less than 2 hours after the scheduled time of arrival.


Complaints

In accordance with the EU regulation, you may also contact the body responsible for enforcing passenger’s rights in case of complaint.

Ministry of Infrastructure
Department of Civil Aviation
Tel:00381(0)38 20028450
E-mail: avioudhetaret@rks-gov.net


Restriction of liquids in carry on baggage

Beginning on November 6, 2006, new security screening rules are being applied in the European Union (plus Norway, Iceland, Liechtenstein and Switzerland). Among other things, they restrict the quantity of liquids you may carry in your hand baggage. The new rules apply to all flights within the EU, both domestically and internationally. Checked baggage is not affected by the new restrictions. Transportation of any non-permitted objects in your cabin luggage is prohibited. Liquid items are only allowed when packed in containers with capacity of 100 ml/100 grams or less and placed in one clear closed and re-seeable plastic bag no larger than 1 liter capacity. The contents of the plastic bag must fit comfortably and the bag must be sealed. Each passenger may carry only one such bag of liquids. The bag must be presented for examination. Pictures of dangerous objects are displayed at every check-in counter.

Please note 'Liquids' include:

All drinks, including water, soup, syrups, Creams, lotions, oils, perfumes, lip gloss or lip balms, mascara etc. Sprays and pressurized containers including shaving foam and spray deodorants, Pastes, including toothpastes, gels, including hair and shower gel and any other solutions and items of similar consistency.

The following restrictions apply to the quantity of liquids: Liquids may only be carried in containers no greater than 100ml.


Security and Screening

Footwear may need to be removed. Avoid wearing metal items that may trigger metal detector alarms (e.g. belts, buttons, body piercings and steel toe shoes). All carry-on items will need to be placed in a tray for screening; please remove jackets as you approach the front of the screening line. Have laptops, cameras and other devices out of luggage ready for inspection.

Do never leave your baggage unattended. Unattended baggage will be removed by Airport Security.



Dangerous articles not permitted in baggage

Lists of prohibited articles