YOUR SATISFACTION IS ONE OF OUR TOP PRIORITIES!
You have the right to receive a good service and we are pleased to hear your comments in order to improve our services. If you are particularly dissatisfied with our services please let us know.
How can I provide a complaint?
To provide a complaint you can call at: 00381 38 501 502 1041 (From 08:00-16:00 hrs) or
E-mail us at:
You can also complete the following online form:
Fill out the complaint form which is available at terminal.
What can I complain about?
You can provide complaints about any aspect of the services provided at the airport.
Will my complaint be kept confidential?
Your privacy and confidentiality will be respected and protected by us.
How to complain?
You may wish to tell the airport staff you are dealing with or someone senior to them what the problem is.
Alternatively, you can contact the Complaints Handling Officer (who will help with your complaint) by telephone, email or letter, giving your full contact details, so feed backs can be given back to you about your concerns.
Our aim is improve your satisfaction in our services in the airport.
Please fill out all the data in order to enable us to send our response to your complaint!